Legal

Terms of Service

Effective date: November 11, 2026

These Terms of Service ("Terms") are an agreement between you and IdealixAI LLC ("IdealixAI", "we", "us") for your use of FieldFlow, our job, quote, invoice and business management software (the "Service"). By creating an account or using the Service you agree to these Terms. If you use FieldFlow for a business, you confirm that you have authority to bind that business.

1. Accounts

You must provide accurate information and keep your sign-in details secure. You are responsible for activity under your account and for the people you invite to your business, including the roles you give them. Tell us promptly if you suspect unauthorized access.

2. Free trial

New businesses receive a 30-day free trial with no credit card required. When the trial ends, your account becomes read-only until you choose a paid plan. You can still view and export your data.

3. Plans, billing and cancellation

• FieldFlow is offered in Core, Pro and Enterprise plans, billed per business, monthly or annually, as shown on our pricing page. Each plan has limits, such as numbers of accounts and daily emails.
• Subscriptions are processed by Stripe and renew automatically until cancelled.
• You can cancel at any time. Cancellation takes effect at the end of your current paid period, and you keep access until then.
• If a payment fails or a subscription lapses, your account may become read-only. We do not lock you out of your data.
• Fees are non-refundable except where required by law or where we state otherwise. We may change prices with advance notice, and changes apply from your next renewal.
• You are responsible for any taxes that apply to your use of the Service, unless we state otherwise.

4. Your data

You own the information you put into FieldFlow ("Your Data"), including your clients' information. You give us permission to host, process and display Your Data only as needed to provide and support the Service, as described in our Privacy Policy. You are responsible for having the right to collect and use Your Data, including your clients' contact details, and for complying with laws that apply to your business, such as those governing email, privacy and record keeping.

5. Acceptable use

You agree not to:

• use the Service for anything unlawful, fraudulent or harmful;
• send spam or unsolicited bulk email through the Service;
• try to access another business's data, or probe, disrupt or overload the Service;
• reverse engineer the Service or resell it without our written permission; or
• share one business's account with other businesses to avoid paying for them.

We may suspend or limit accounts that violate these Terms or put the Service or others at risk.

6. Payments from your clients

If you connect your own Square account to accept card payments, those payments are processed by Square under Square's terms. IdealixAI is not a payment processor, bank or party to your transactions with your clients, and we do not store card numbers. You are responsible for your relationship with your clients, including pricing, quotes, invoices, refunds and disputes.

7. Third-party services

FieldFlow relies on third-party providers for hosting, email, payments, maps and AI receipt reading. We are not responsible for their services, though we choose them with care.

8. Availability and changes

We work to keep FieldFlow available and reliable, but we do not promise uninterrupted or error-free service. We may add, change or remove features. If we make a change that materially reduces the Service you have paid for, we will give reasonable notice.

9. Disclaimers

The Service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. FieldFlow is a business tool and does not provide legal, tax or accounting advice. You are responsible for reviewing quotes, invoices, totals and tax calculations before relying on them.

10. Limitation of liability

To the fullest extent permitted by law, IdealixAI will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

11. Termination

You may stop using the Service at any time. We may suspend or end your access for violation of these Terms, non-payment or legal reasons. After termination, you may request an export of Your Data for a reasonable period, and we may delete Your Data after that period as described in our Privacy Policy.

12. Changes to these Terms

We may update these Terms. If we make a material change, we will update the effective date and, where appropriate, notify you in the app or by email. Continuing to use the Service after a change means you accept the updated Terms.

13. Governing law

These Terms are governed by the laws of the State of Nevada, without regard to conflict of law rules. Any dispute will be brought in the state or federal courts located in Washoe County, Nevada, and you consent to their jurisdiction.

14. Contact

IdealixAI LLC
Email: support@idealixai.com
Website: idealixai.com